Your questions are unique. But some are frequently asked.

Need something? We're here to help. Search our FAQs for answers to anything you might be wondering.


Franksmile aligners are a hassle-free solution to move your teeth and transform your smile. They work as a series of 3D printed, tight-fitting removable oral trays made of a clear plastic material that are custom made to each mouth and gradually move teeth into the desired position.

Our treatment works as a series of clear aligners that slightly differ from one another and that you change every 2 weeks. Each set of aligners will apply a gentle pressure to your teeth to move them until they gradually adjust to the desired position.The moving process is designed by our team of specialists who plan each step of the treatment so you can achieve your perfect smile. Our aligners are 3D-printed using state-of-the-art technology and custom-made to exactly fit tightly around the contour of your teeth and gums, making them practically invisible.

Here’s how it works: 1. You start by showing us your smile: either by creating an impression of your teeth and gums at home with our $49 at-home impression kit, or by getting a free scan of your teeth at one our Franksmile Studios. 2. Our team of specialists review your impression or scan, and design a customised treatment plan showing you what your new smile will look like. 3. Once you receive your personalised treatment plan, you will review it with your personal consultant who will explain everything to you in detail and clear out any doubts you might have. 4. We deliver all your aligners in one box to your home, and our customer care team stays in regular touch with via phone and email during the whole length of the treatment to review your progress. It’s that simple!

To know if you’re a candidate for Franksmile aligners, simply click here and fill out our 30 seconds smile assessment. When you get your at-home impression kit or visit our studio, you will also be asked to fill out a dental history questionnaire. Our dentists will carefully review your case to make sure that our aligners are right for you.

Franksmile aligners are made of thin and transparent plastic, so that they are invisible to people standing at a regular speaking distance to you.

You may notice a slight lisp within the first hours or days of wearing your aligners as your mouth and tongue adjust to them. Don’t worry, this will disappear very fast!

Franksmile aligners are made from the highest-quality medical grade plastic. They are free from BPA, phthalates and parabens. They are designed to be smooth and comfortable to wear so that they don’t irritate your gums.

No, Franksmile aligners have a completely smooth surface, and do not have attachments and buttons, making them virtually invisible to people around you.

No, it's really important to note that your teeth and jaw are still in motion at this age so aligners are not a good idea for you just yet. We will not be able to approve treatment for anyone who is under the age of 18.

To ensure that you get a comfortable bite on top of straight teeth, aligners work as a set that move your teeth together. In 99% of cases, proper treatment cannot occur without moving both sets of teeth.

Franksmile aligners can be used whether or not you have wisdom teeth. However, you shouldn’t get them removed during the length of your treatment.

If you have one of the following conditions, you might not be eligible for clear aligner treatment: dental implants, missing teeth, unfilled cavities, swollen or inflamed gums, osteoporosis, periodontal disease or permanent retainers. Our team of specialists will review your case to determine whether or not our aligners are right for you. If you have purchased an at-home impression kit and find out you’re not eligible, we will refund you the full cost of the kit.


Well, the truth is that great results do take a little time. Your unique treatment plan will take an average of 6-7 months to complete.

After we receive your at-home impressions or studio scan, we will create and send to you your personalised treatment plan. It includes a 3D before/after visualisation of your own teeth and gums so you can know exactly what to expect before buying the aligners.

This tends to vary from person to person, but we generally expect to see results from the very first set of aligners onwards. Guiding your teeth from their current position to a new one is a gradual process so you will see progress throughout.

You’ll typically receive your personalised treatment plan via email within 10 days after we have confirmed the reception of your impression kit and photos. If you choose to you get a scan done at one of our studios, we will send you your treatment plan within a week after your visit.

Your personal care consultant will be in touch via phone and email with you during the whole length of your treatment to check-in with you, review your progress, and answer any questions you might have.

Of course! One of our licensed dentists will carefully review and approve your case to ensure that you are fully fit for our aligners and can achieve optimal results.

No, but your treatment is in good hands! One of our dentists will review your case and personal treatment plan, and our team of specialists will be supporting you at each step of your treatment. The only dentist visit needed is your usual 6 months checkup.

Aligners can sometimes cause a little discomfort and you might notice a little soreness as your teeth are slowly guided from their current position, into their new one. This is perfectly normal. If you are currently in the middle of your treatment and feel like you’re experiencing too much discomfort, please get in touch with your personal consultant.

Aligners need to be worn 22 hours a day to ensure optimal results. Each set of aligners in the treatment should be worn for 2 weeks before switching to the next set.

You need to remove your aligners before enjoying your food and drinks, with the exception of water. We recommend you ensure your teeth are clean before putting your aligners back in.

To clean your aligners, simply use cool water, a soft bristle toothbrush and toothpaste and gently brush the inside and outside of your aligners.

We will give you a set of complementary retainers to wear overnight so you can maintain your new smile. They will look exactly the same as your last set of aligners.

We recommend you reach out to your personal consultant right away. Our team of dentists will review your case and decide how to proceed with Franksmile, but your dental health needs will always come first.

Impression Kit

Everything you need to measure the current position of your teeth, ready for our team of dentists to prepare your treatment plan. You'll find instructions, dental trays and putty to make the impressions, alongside a mouth opener for stretching out your smile and taking pictures of teeth. You'll also find a nice pair of gloves for your hands.

You can order an impression kit for £49 by clicking here.

We will include a detailed impression guide in the impression kit box. We also recommend watching our impression video guide here.

If you are struggling with the impressions or have any questions, please contact our customer care team at 020 39668614 (Mon-Fri, 9AM-6PM) or send us an email at

Don't worry, we’ve thought of everything! You'll get a pre-paid return box and label included in the Impression Kit. Carefully place your impressions in the box and just bring it to your nearest DHL station. You can find your nearest DHL Service Point here.

Please send them in an email to with your full name.

We can't wait for you to get started either, so you'll receive your treatment plan within 10 days after we confirm reception of your kit and photos.

Impressions are not hard to complete but if you're not paying attention you could make a mistake. We cannot use impressions if they don't capture the position and shape of your teeth in detail, if they are too shallow, not showing the line where your teeth meet your gums or if your teeth scrape against the side of the tray. Your impressions are incredibly important as our dentists will use them to prepare your treatment plan and design your aligners Without a good impression, we can't help you to achieve your goals! The good news is, we've given really clear instructions - please take the time to read them and complete your impressions without distraction.

Yes, low quality photos (too dark, too blurry or heavy flash) will not help our dedicated team of dentists and specialists to diagnose and treat your case. If the photos don't show your teeth, gums and gum line in detail they'll be rejected - we've provided detailed instructions for this in the Impression Kit.

Scan & Studio Visit

During the appointment, our dental nurses will take a scan of your teeth to create a 3D digital image of your teeth and gum. Then, they will explain to you in detail how our aligners work and ask you a few questions to make sure your treatment plan fits your personal case and desired results.

A teeth scan creates a digital 3D image of your teeth. It is like a “dental camera” that our dental nurses pass around your mouth and that takes thousands of pictures per second to create a 3D model of your teeth and gums. The scanning process only takes a few minutes and is completely painless. The scanner is not much bigger than an electric toothbrush. Once your scan is done, our dentists and team of specialists will use it to create your personalised teeth straightening plan.

No, the appointment is completely free and without any purchase commitment. Just come in and see how we can help!

The dental nurses in our studio will send your 3D scan to our team of dentists and specialists, who will then create your personalised teeth alignment plan and get back in touch with you within a week.

No, the 3D scan is not like an X-Ray, and does not involve any radiation. It is like a “dental camera” that our dental nurses pass around your mouth and that takes thousands of pictures per second to create a 3D model of your teeth and gums.

The appointment lasts around 30 minutes, during which our dental nurses will take a 3D scan of your teeth and explain you everything you need to know about our teeth alignment solutions.

You can reschedule your appointment through the link received in your booking confirmation email, or simply by calling our studio:

No worries, simply reschedule your appointment through the link received in your booking confirmation email, or simply by calling our studio:


You can get started with an individual consultation at our partner clinic for free. Our orthodontists need this to create your customized treatment plan (so it's essential!). If you like your treatment plan after consulting with our expert team then the next step is to purchase your aligners. The total treatment costs S$2400 is around 60% cheaper than standard metal braces.

Yes, we offer zero interest installment payments over 6 months. $800 is paid upfront, and $320 per month for the next 5 months

Yes, you can select which future instalments you wish to pay and group them all together in one payment.

We accept all major credit cards (Visa, MasterCard, American Express and Maestro), as well as Paypal.

Unfortunately, our aligners fall under cosmetic treatment and are not covered by health insurances.


Yes, you can - we are continuously working on fixing smiles of everyone worldwide. Find us in these countries: